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Peter Scatchard
08/07/2011
Oxford
“We’re pleased with the fit, design, manufacture and finish of the patio door and 23 windows. Obviously, it’s all a huge improvement over the ancient, rotten and patched fenestration we inherited with the house that we bought knowing full well would require extensive renovation. Only time will tell if our initial impressions are maintained. Martin Cox is responsive and helpful, which helps smooth the process – no nasty surprises is always an excellent principle to keep to. The fitting service offered by Haden Building Services comes in for some criticism – there was an all-too-obvious emphasis on getting the job done just as soon as humanly possible, and too little attention to finish and customer care, clearing up, dust-sheeting to minimise mess, and leaving the job neatly finished ready for finish -plastering and rendering etc. On the one occasion that the senior partner worked on the project for a day there was a very different attitude, and if / when we place any further order (hopefully following planning consent on outbuildings) we would insist on selecting the staff involved. It is obviously important that manufacture and fitment are specified together (to avoid the ‘not our fault, it’s theirs’ syndrome) that’s usually offered by the more well-known double-glazing / replacement window companies.” OAKTREE MANAGEMENT COMMENTS-This Client didnt take the full fitting service and Rendering and Plastering was not requested hence the contract was not left in the normal "Finished"" state that the fitters like to do

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